Privacy & Data Sharing Policy

What we collect

We collect the information you provide and data generated while using LoadOffice:

• Account information: name, email, company/organization name, role, and password.
• Business data: trucks, drivers, carriers, shippers, loads, stops, rates, invoices, settlements, documents, and e-signature packets.
• Payment information: billing details and subscription status handled by Stripe. We do not store full credit card numbers.
• Location/routing data: addresses, geocoded coordinates, route mileage, and per-state mileage breakdowns when you use mapping features.
• Communications: email delivery, support requests, and onboarding emails.
• Affiliate/referral data: when you visit with a ?ref= link, we store the referral code in your browser for up to 90 days to credit the affiliate.

How we use your data

We use your data to operate LoadOffice, process payments, send transactional emails, calculate routes and mileage, generate invoices and settlements, and provide customer support.

What happens to your data

When you enter information into LoadOffice, it is routed to the systems that power the feature you are using:

• Business records — loads, trucks, drivers, carriers, shippers, stops, rates, invoices, settlements, and account details are stored in the LoadOffice backend database.
• Uploaded files — rate confirmations, BOLs, signed packets, onboarding documents, and other attachments are stored in backend object storage.
• Payments — billing details and card information are sent directly to Stripe. LoadOffice does not store full credit card numbers.
• Addresses and routes — pickup/delivery addresses and route requests are sent to Google Maps Platform for autocomplete, geocoding, routing, and mileage calculations.
• Emails — transactional and notification emails are sent through the project's email infrastructure.

Who we share data with

We do not sell, rent, or share your data with third parties for marketing or advertising. We only share data with the service providers necessary to run LoadOffice:

• Stripe — payment processing and subscription management.
• Google Maps Platform — address autocomplete, geocoding, routing, and mileage calculations.
• Lovable Cloud / Supabase — hosting, database, authentication, file storage, and email delivery infrastructure.

Data retention

We keep your account and business data for 6 months after account closure, then delete it. Some data may remain longer if required by law or for legitimate business needs such as tax or billing records.

Your rights

You can request a copy of your data or ask us to delete it by emailing hello@myloadoffice.com. We will respond within 30 days.

Security

LoadOffice uses row-level security, role-based access, encrypted connections, and private document storage so each user only sees data they are authorized to access.

Mobile app privacy

The LoadOffice iOS and Android app uses the same backend and account as the web app. The native shell adds a few device-level permissions and data practices:

• Background location: Drivers can opt in to share their location while on duty. Sharing is off by default, controlled by a toggle in the app, and can be turned off at any time. Location is only visible to dispatchers and owners of the driver’s own company, and is only collected while sharing is enabled. We throttle location pings to roughly one per 60 seconds or 250 meters of movement. You can delete the LoadOffice app or disable the toggle to stop sharing immediately.
• Push notifications: Drivers and dispatchers can opt in to receive alerts about load assignments, status changes, and document requests. We store a device push token and a OneSignal player ID linked to your user account. You can turn off notifications in the app or in your device settings at any time.
• Camera/photos: The app can use your device camera to capture BOL, POD, and other load documents. Photos are only uploaded when you choose to attach them; they are stored as documents in your company’s private storage.
• Native storage: The app stores your Supabase session tokens in secure native storage so you stay signed in between sessions. This is functionally equivalent to a browser cookie and is never shared.

Changes to this policy

We may update this policy as LoadOffice changes. The latest version will always be available at myloadoffice.com/privacy.

Contact us

SENTRA Technologies, LLC
Email: hello@myloadoffice.com
Website: myloadoffice.com